All answers will be kept confidential and used only for quality purpose
CUSTOMER INFO
Name of company (required) *
Your name (not obligatory)
Your position (not obligatory)
PACKAGING MATERIAL & SERVICE
What is your opinion on packaging order handling? Excellent Very Good Good Average Poor
Are you satisfied of packaging material quality? Excellent Very Good Good Average Poor
Are you satisfied of packaging material delivery time? Excellent Very Good Good Average Poor
What is your opinion on logistic service for the shipment of the packaging material? Excellent Very Good Good Average Poor
What is your opinion on artwork/design service? Excellent Very Good Good Average Poor
Additional comments...
FILLING MACHINE AND SERVICE
FILLING MACHINE
What your opinion on IPI filling machine ? Excellent Very Good Good Average Poor
What is your opinion on spare part service? Excellent Very Good Good Average Poor
How do you rate the efficency and promptness of spare part service? Excellent Very Good Good Average Poor
TECHNICAL SERVICE
Your general opinion of Technical Service ? Excellent Very Good Good Average Poor
Tempi di intervento Excellent Very Good Good Average Poor
Quality of service Excellent Very Good Good Average Poor
Competence Excellent Very Good Good Average Poor
SALES & MARKETING
How do you rate our Sales Organization ? Excellent Very Good Good Average Poor
How do you rate our Customer Service ? Excellent Very Good Good Average Poor
Do you consider yourself sufficiently informed on IPI product and services? Excellent Very Good Good Average Poor
GENERAL VALUTATION
Are you satisfied of your product in the market ? Excellent Very Good Good Average Poor
Are you satisfied of the opening cap? Excellent Very Good Good Average Poor
please specify why if you are not satisfied of the product or the cap:
How satisfied are you with our company overall? Excellent Very Good Good Average Poor
Please provide us with any additional comments and suggestion: